We prioritize your Total Satisfaction
At Luna Fashion Style , your complete satisfaction is what drives us. We are 100% committed to ensuring that every detail of your shopping experience is smooth, safe and hassle-free . We strictly follow all Brazilian laws, so you can be confident that you are buying from a serious and trustworthy company.
Buy Worry-Free ! We take full responsibility so you don’t have to worry about anything after your purchase. Any issues that arise – whether with the supplier, the carrier or customs – we resolve them for you. Our priority is for you to have a stress-free experience, knowing that we are by your side to resolve any situation.
And the best part: you don't pay anything beyond the price of the product . All taxes and fees are included in the final price. That's right! No surprises or extra charges at the time of delivery. We take care of everything so that your purchase reaches you quickly and efficiently, with no additional costs and no bureaucracy.
Commitment and Transparency are our pillars. We guarantee your peace of mind throughout the entire purchasing process, offering quality products and dedicated service so that your only concern is enjoying what you purchased .
Choose Luna Fashion Style and feel safe from start to finish!
Total Satisfaction Guarantee
We offer a 7-day Total Satisfaction Guarantee , in accordance with article 49 of the Consumer Protection Code (Law No. 8,078/1990) , which ensures the right to regret purchases made outside the physical establishment. This means that, if for any reason you are not completely satisfied with your purchase within the first 7 calendar days after receiving it, we will make a full refund without complications.
In addition, we guarantee a 90-day warranty against manufacturing defects , in accordance with article 26, section II, of the Consumer Protection Code . If the product presents any defect within this period, please contact us so that we can resolve the problem quickly, with exchange or refund, as applicable.
Taxation and Taxes
At Luna Fashion Style , we want to make sure you shop worry-free. Because:
All taxes and customs fees are included in the final price of the product and we take care of paying them for you. In other words, all the paperwork is on us.
This, in accordance with the requirements of Decree-Law No. 1,804/1980 and Provisional Measure No. 1,236/2024 .
This means that you will not have to pay any additional fees or taxes when the product arrives in Brazil, nor will you need to waste time solving any possible problems, as we will solve everything for you.
We (lunafashionstyle.com) assume full responsibility for the payment of all import fees and taxes, eliminating any surprises for you. This tax absorption policy is also in accordance with article 52 of the Consumer Protection Code , which deals with the clarity in the presentation of values and charges to the consumer.
Customs Security and Conforming Shipping Program
Luna Fashion Style participates in the Remessa Conforme Program , created by the Brazilian Federal Revenue Service, in accordance with Normative Instruction RFB No. 1,737/2017 . This program aims to ensure greater security and control in the import process, allowing all shipments to go through a more transparent and efficient inspection process.
If any issue arises related to taxation or customs retention, we will resolve the situation for you by communicating directly with customs, the carrier or supplier.
Article 6, section VI, of the Consumer Protection Code guarantees that the consumer has the right to compensation for damages and problem solving in a quick and efficient manner, and we strictly follow these guidelines.
Risk Free Shopping
You can make your purchases at Luna Fashion Style with complete security , knowing that we are committed to your satisfaction and in full compliance with Brazilian legislation. Our company strictly follows article 30 of the Consumer Protection Code , which guarantees the fulfillment of the offer and the provision of services as promised.
We not only promise, but guarantee that there will be no additional fees or concerns about taxes or paperwork. Our commitment is to provide a safe and hassle-free shopping experience, eliminating any risk for you.
Customer Support and Service
Should you have any issues with your order or require further assistance, our team is always on hand to help you. We follow article 35 of the Consumer Protection Code , which ensures that in the event of problems with the provision of services, the consumer has the right to choose between appropriate solutions, such as a refund or replacement of the product.
Email: support@lunafashionstyle.comWhatsApp: +55 64 9 9332-4862
Luna Fashion Style - Your satisfaction and peace of mind are our priority!
